Pizza Pizza

I ordered from Pizza Pizza (315 Dundas Street East) and my pizza was delivered late. Despite their 40 minutes or its free policy, I have not received a full refund.

The quality of the pizza was also unacceptableit arrived cold and was inedible.

Customer service has been completely unsatisfactory.

I was given a $10 credit to use towards the purchase of another pizza, which I made clear was for the poor quality, not in place of the full refund I was promised for the late delivery. To date, no refund has been issued, and Pizza Pizza is not honouring its own delivery guarantee.

I will not be ordering from Pizza Pizza again.

Just awful its been so long and not a word from the store .there needs to be proper training in all stores and employees need to follow the rules for working in a food chain.

No body answer me and the girl working on the restaurant mentioned no policy of complain I need a refund of my bad taste pizza

Location attached

4580 W 10th Ave, Vancouver, BC V6R 3J1, Canada

Well it was clear in April order pizza online then get med. Cheese pizza free???

Nothing, no coupon came

Abusive, inappropriate, disrespectful, and offensive behavior by Pizza Pizza employees at Restaurant number #174, Stoney Creek, ON. We, Dr. Sanjeev Bajaj and Dr. Raza, ordered a medium veggie pizza. When we received the pizza, it was burnt. We complained to the employees and asked for the manager. A guy named Jushan, along with his colleague Arun, used swear language in Punjabi, which I understood. I asked him, 'How dare you use swear words?' and they became offensive. We are very badly hurt and insulted. We want to discuss this insulting and offensive behavior of your employees so that appropriate action can be taken against these goon-like employees.

Desperately,

Dr. Sanjeev Bajaj

I ordered a large pizza with wings and bread, but did not receive my order. Do I get it for free now? I'm at the Royal Windsor Motel with five kids and two beds, still waiting for my order 26 hours later.

I ordered pineapple

Ground beef

Pepperoni

You guys sent a cheese pizza thats not what i ordered. Please can you rectify this

Ordered a donair extra large pizza wanted two times the meat and hardly got any .mostly sauce and the way the pizza looked was horrible I never seen a pizza look so horrible I will never order from this place again

Its second time I received overcooked pizza base.its totally waste of money.i also complaint last time. This time same thing happened again.try to provide good food to customers.

I've spent a time (and a lot of money) in Pizza Pizza, and I live 3 minutes walk from a Pizza Pizza, the one at 340 Front Street. I've never felt less welcome in my life at this place.

I ask for my favourite pizza, they say they ran out, then threaten to ban me from the store for asking if they'll be making some soon. Remember across the street from this store is a Pizza Nova who always have what I want, and next door is a burrito place, I mention this as I've ended up at both those places because of your staff, spending the money I would have spent at Pizza Pizza if they weren't so angry and aggressive . OK I get it, their job would be great if it wasn't for us customers. but unfortunately the customers show up to have what they like and not being threatened for mentioning our disappointment fo them not having it.

Please sort this place out, they're going to ruin your reputation, and they're so bad...I'm also going to send this complaint everywhere to see if other people have suffered from this store's anti-customer attitude.

It was even insinuated that if I complained they'd gang up on me and blame me as the instigator, although to be fair, I probably instigated it by asking for my favourite pizza, which they never have.

How nasty am I? Asking for my favourite pizza?

I've never been so disappointed with a pizza in my life!!!

It was so disgusting! The ingredients were stale, and I even got sick the next day sitting on the toilet.

I emailed and complained to Customer Service, and they offered me a $10 credit/gift card for my next purchase!

No thanks. I basically paid $25 for a garbage pizza. I'm never buying from them again. I'd rather buy a frozen pizza from the grocery store and have a better meal.

I've included two pics of the same Mediterranean Veggie Pizza.

One was ordered in Moncton, New Brunswick, and was so fresh & delicious (restaurant quality), and then there's the disgusting, stale one I got at Markham Rd.

& Lawrence in Scarborough. They need some serious pointers/lessons, or they will lose a lot more customers.

We ordered two keto pizzas from them for delivery, and they charged us $51.17 for them. My wife paid for them over the phone and received a confirmation message stating that the payment went through.

The driver delivered the two small boxes. These pizzas were personal size pizzas, smaller than small. The crust was supposed to be made from mozzarella cheese, but it was green and we have no clue what was used for the crust. It was absolutely disgusting.

We paid over $50 for this. The next issue was that the driver informed us that it wasn't paid for and that the bill for the pizzas was still outstanding. I told the driver, who was very nice, by the way, and tried to help, that I wasn't paying over $100 for these two tiny pizzas. He called someone and my wife contacted head office.

They told my wife that it didn't go through and that we still needed to pay. They assured us that if we were double charged, we would get refunded. I called my credit card company right away, and guess what? We were charged twice.

We called them back and they said they would refund us and that it would take 6-10 business days. Almost two weeks later now and still no refund.

Do yourself a favor, don't ever order a keto pizza from these guys. Secondly, if you order from them over the phone and it says that the payment went through, DON'T PAY THE DRIVER TOO!

I just wanted to use my coupon and store didnt have a machine to claim my coupon. I cancelled the order and re-ordered online and paid online.

Staff helped me out to provide customer care number. Was happy with the service.

I was about to take a Bite of a slice of pizza and I noticed a dead fly buried in my cheese. I had to vomit thinking that I may have possibly eaten Another fly.

Ordered pizza July 27 4:39 p.m. Cell number 644-926-****.

This pizza was groosly undercooked,ended up in food waste container.

I paid 15.81 for this product.Customer service offered a 10.00 credit.I am politely asking for a full credit to the visa card that purchased it.A long time pizza pizza FAMILY. Yourd Truly Steve Zagwolski.